Maintaining a healthy, beautiful lawn takes a lot of time, equipment and technical knowledge, which is why many people in the Austin area choose to hire a professional lawn service instead of going the do-it-yourself route. If you want to find a lawn service company you can trust and rely on for years to come, here are 10 important questions to ask before you make a final decision.
1. What’s their reputation like?
Websites such as Yelp and Google+ allow individuals to rate and leave comments about their experience with local companies. Online reviews can tell you a lot of about the quality of service a company provides and what their overall reputation is like.
At Top Choice Lawn Care, we’re proud of our reputation and customer feedback. To see what people think about our services and quality of work, please check out our reviews on Yelp.
2. Are they licensed and insured?
A landscaping company that is fully licensed and insured demonstrates a higher level of professionalism, and their insurance can also protect you from liability if an accident or injury should occur at your home while your lawn service company is working.
When you choose Top Choice Lawn Care, you’ll be working with a fully licensed and insured lawn service company.
3. How long has the company been in business?
Lawn care is a relatively easy business to get into, but a very hard business to sustain unless you consistently deliver high quality work. The number of years a lawn company has been in business demonstrates stability and reliability.
Austin area residents and business owners have been trusting Top Choice Lawn Care to professionally mow and maintain for their lawns for over ten years now.
4. How is their customer service?
In every aspect of lawn care services, from getting a quote to having services performed, you want to make sure you’re dealing with a company that values your business and puts the customer first.
Our top priority at Top Choice Lawn Care has always been to make our customers happy, and if something isn’t right, we’ll do our best to resolve the issue right away.
5. How well do they maintain their equipment?
You might think a lawn maintenance company’s equipment is none of your business, but the quality and proper maintenance of their equipment actually has a big impact on the health and look of your lawn.
At Top Choice Lawn Care, we use top of the line equipment and maintain our equipment regularly.
6. How reliable will they be?
You want to choose a lawn service company you can count on, and not someone you have to wonder if they will actually show up when they’re suppose to. Online reviews and personal recommendations can help determine reliability.
Top Choice Lawn Care has been providing reliable lawn services for over 10 years. Our online reviews and customer testimonials speak to our reliability. Read some of our client testimonials to see what our clients have said about our service and reliability.
7. How much experience do their crews have?
More experience directly translates into better overall results for your lawn, so it’s important to know how much experience your lawn service crews have.
Top Choice Lawn Care workers have an average of 5+ years working for our company, and our trimmers (who have the hardest job in lawn care) have an average of 7+ years of experience.
8. What kind of training have employees received, especially for specialized tasks?
Proper lawn maintenance requires specific training so that every team member understands proper procedures and the best method to carry out their tasks and responsibilities.
At Top Choice Lawn Care, every employee is trained in all aspects of their job responsibilities. This includes in depth training in Top Choice’s top priorities – quality and customer service.
9. Is company management and office staff available during normal business hours?
To provide the best customer service, a lawn service company must have management and other office staff available to answer questions and resolve concerns.
Top Choice Lawn Care always has someone available to quickly respond to your questions or concerns. Call or email us anytime during normal business hours to get questions answered and concerns resolved right away.
10. Will someone always be available that speaks English?
Language barriers can prevent you from getting the lawn services you deserve, so make sure your lawn service company has employees who speak your language.
At Top Choice, we always have someone available that speaks English as well as Spanish.
There are a wide variety of businesses that offer lawn services in the Austin area, but they’re not all on the same level when it comes to overall quality and customer service. Choose a lawn service company you can trust by making sure they measure up when it comes to these 10 important questions. At Top Choice Lawn Care, we not only measure up, but exceed expectations in all of these areas